DATE POSTED: July 13 2022


SALARY: $15.92/Hourly (SR08 ; BU03)

JOB LOCATION:  Kaua’i Veterans Memorial Hospital – Waimea, Kaua’i, HI

FUNCTION: This position is located in the Patient Financial Services Section of Kaua’i Veterans Memorial Hospital (KVMH). KVMH, Samuel Mahelona Hospital (SMMH), and the Kaua’i Region Clinics, which include The Clinic at Waimea, The Clinic at Port Allen, The Clinics at Kalaheo, The Specialty Clinic at Kalaheo, The Clinic/Urgent Care at Po’ipu, and The Clinic at Kapa’a, are all part of the Kaua’i Region, Hawai’i Health Systems Corporation, a public benefit corporation of the State of Hawai’i operating statewide. 

The Clerk III (PBX Operator) operates the telephone switchboard, communication systems, and the bi-directional postal activities of the hospital, including any other duties as assigned. This position reports directly to the Regional Registration & Payer Reimbursement Manager, or its designee.


To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek.

Education:  High school diploma or GED preferred.

General Clerical Experience: One and half (1/2 ) year of work experience which involved performance of clerical tasks which demonstrated knowledge of English grammar; spelling; arithmetic; ability to read and understand oral and written instructions; ability to write simply and directly; and ability to compare words and numbers quickly and accurately.

Desired Experience: One (1) year operator and/or clerical experience in a healthcare setting of a hospital or allied medical care facility.

Substitutions Allowed: Excess experience of the type described below or work experience requiring the ability to read and comprehend and apply written directions or a high degree of verbal skill may be substituted for education on a year-for-year basis.

Non-Qualifying Experience:   Experience limited to the performance of simple and repetitious clerical work which primarily involved a short cycle of tasks and manual dexterity shall not be considered qualifying.  Examples of such non-qualifying work include but is not limited to such tasks as wrapping and unwrapping articles; opening envelopes, folders and similar containers, affixing tags and labels; arranging, rearranging or tidying up office desks and equipment; delivering, distributing or collecting correspondence or parcels. 


Knowledge of: Office practices and procedures; correct grammar, spelling, punctuation and work usage; use of standard office machines and keyboard/computer experience.

Ability to: Operate various office equipment; file materials numerically and alphabetically; follow oral and written instructions; deal tactfully and effectively with the public and others; work harmoniously with others; understand, explain and apply policies, procedures, rules and regulations; keep matters confidential; speak clearly, pleasantly, and with good diction.


Applicants must be physically able to perform efficiently the duties of the position, which are described elsewhere in the specification. Good distant vision in one eye and ability to read without strain printed material the size of typewritten characters are required, glasses permitted. Ability to hear the conversational voice with or without a hearing aid is required. In most instances, an amputation of arm, hand, leg or foot, will not disqualify an applicant for appointment, although it may be necessary that this condition be compensated by use of satisfactory prosthesis. Any physical condition, which would cause the applicant to be a hazard to himself or others, will disqualify for appointment.

Mental/Emotional Requirements: All applicants must possess emotional and mental stability appropriate to the job duties and responsibilities and working conditions.


COVID-19 vaccination is a condition of employment for Hawai’i Health Systems Corporation.  After receiving a conditional offer of employment, all prospective new HHSC employees are required to be fully vaccinated against COVID-19.  New employees are required to provide confirmation of their full vaccination status by presenting their CDC vaccination card or VAMS Certificate prior to their start date.


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