Patient Portal

Portal Tutorials

To be eligible for a HHSC Kauai Region HealtheLife Patient Portal account, you must:

  • be a registered patient of the HHSC Kauai Region (Hospital or Outpatient Services/Clinics)
  • provide a valid email address; proxies will also need a separate email address to access the patient’s account (example :  Proxy for a minor)**
  • provide a valid U.S. Address

If you would like to create a portal account, please request an invitation at your next office visit or contact the registration/admitting staff at Kauai Veterans Memorial Hospital (808) 338-9431 or Samuel Mahelona Memorial Hospital (808) 822-4961.

Your HealtheLife Patient Portal can:

  • Access Your Health Record
    • Allergies
    • Procedures
    • Lab Results
      • Due to the spike in requests for COVID tests through our Emergency Department, results for these tests may be available within 24-72 hours from test time. Patients are encouraged to seek their results by logging on to their HealtheLife Portal located on the Kauai.hhsc.org website. If you do NOT have access to your portal, we encourage you to establish your portal access today. Thank you for your patience and understanding as we navigate this COVID surge.
    • Immunizations
  • View and Download Visit Summaries (Clinic and Hospital)
    Note: Summaries must be starting from February 1st, 2019 (clinic) and July 1st, 2019 (hospital); as these reflect the start dates of the new electronic health record vendor
  • Message Your Doctor, Privately and Securely
    Send non-urgent health-related messages to your doctor
  • Appointments
    Request non-urgent appointment with your doctor that is best for you
  • Education
    Receive and search for educational materials
  • Demographic Information
    Request to update demographic information

**Effective June 1, 2022, in order to comply with HIPAA standards and the State of Hawaii Rules for Minors and protecting sensitive information (minors 14-17 years of age), proxy access view to the minor’s HealtheLife Patient Portal will be limited to family history and immunizations only. Parents / or proxies can complete a Release of Information (ROI) request for the minor’s medical records by contacting the Health Information Department at (808)338-9431 or ReleaseofinfoKauai@hhsc.org

To request an appointment, please log-in to your portal account and click on the Appointments.

HealtheLife Patient Portal

Download the HealtheLife mobile app to access your records on the go!

The following browsers are recommended for viewing and using your patient portal to ensure the best possible experience:
Apple Safari
Google Chrome
Microsoft Edge
Microsoft Internet Explorer 11
Mozilla Firefox

You can access your medical records for any visit you had with HHSC Kauai Region Health Care Facilities (KVMH, SMMH, and The Clinics) since February 1, 2019 (clinic) and July 1, 2019 (hospital).  If your visit was prior to these dates, please submit a completed Authorization for Use and Disclosure of Health Information and mail to: 

KVMH-HIM Department
P.O. Box 669
Waimea, Hawaii   96796

Additionally, your portal provides you with the following key benefits:

  • Providing access to personal health information 24 hours a day, 7 days a week
  • Empowering you engage more with your own care
  • Provide you with timely access to your results
  • Enabling electronic access to discharge information

If you have any issues with accessing your HealtheLife Patient Portal, please contact the 24-hour Cerner Portal Support at 1-877-621-8014.

For more information, including enrollment details, please contact the appropriate facility:

  • Kauai Veterans Memorial Hospital    (808) 338-9431  4643 Waimea Canyon Drive  Waimea, HI 96796
  • Samuel Mahelona Memorial Hospital (808) 822-4961   4800 Kawaihau Road   Kapaa, HI 96746
  • The Clinic at Waimea – M-F, 8AM to 5PM        (808) 338-8311    4643B Waimea Canyon Drive  Waimea, HI 96796
  • The Clinic at Port Allen – M-F, 8AM to 5PM      (808) 335-0579   4353 Waialo Road Eleele, HI  96705
  • The Clinic at Kalaheo – M-F, 8AM to 5PM     ( 808) 332-8523   4489 Papalina Road Kalaheo, HI  96741
  • The Specialty Clinic at Kalaheo – M-F, 8AM to 5PM   (808) 378-4557   2469-C Puu Road Kalaheo, HI 96741
  • The Clinic at Poipu –M-F 8am-5pm   (808) 742-0999  2829 Ala Kalanikaumaka St.  Koloa, HI 96756

Note:  Your patient portal is compatible with the following screen readers: Google Android screen readers, Apple Voice Over, Microsoft Windows Narrator.

If you are aware of an application to review health information other than HealtheLife, you can reach out to the application’s developer and direct them to: https://code.cerner.com/

From there the developer can take the necessary steps to make their application available for use at HHSC Kauai Region Facilities (Hospitals and Clinics).

HHSC-Kauai Region Facilities are dedicated to helping you improve your overall health care experience by providing convenient resources to help you better manage your health.