INFORMATION TECHNOLOGY SPECIALIST I-III (SYSTEMS/NETWORK ANALYST) #56572 (KAUAI-KR440)

JOB DESCRIPTION

DATE POSTED: December 19, 2023 ***Updated on December 27, 2023***

POSITION TITLE: INFORMATION TECHNOLOGY SPECIALIST I I– III (SYSTEMS/NETWORK ANALYST)

STATUS:  Permanent | Full-time (1.0 FTE)

SALARIES

  • IT Specialist I – $4,011 per month | SR16 | BU13
  • IT Specialist II – $4,339 per month | SR18 | BU13
  • IT Specialist III – $4,690 per month | SR20 | BU13

LOCATION: This position is regional and is located in the Data Processing department of Samuel Mahelona Memorial Hospital (SMMH), Kaua’i Veterans Memorial Hospital (KVMH), and The Kaua’i Region Clinics, which consist of The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, Urgent Care at Po’ipū, The Clinic at Līhu’e, and The Clinic at Kapa’a is all part of the Kaua’i Region, Hawai’i Health Systems Corporation (HHSC), a public benefit corporation of the State of Hawai’i.

The Data Processing department is responsible for the overall evaluation, planning, analysis, development, improvement, and support of the Kaua’i Region’s information technology systems and tools.

JOB FUNCTIONS: The Information Technology (IT) Specialist (Systems/Network Analyst Specialist) is responsible for implementing and maintaining computer networks, servers, workstations, and software to support effective use of process and data for Kaua’i Region facilities.  This position works in coordination with corporate information technology staff operating and managing the servers and network technology tools in other HHSC regions/locations (East Hawai’i, West Hawai’i, O’ahu). All duties and responsibilities will be mutually allocated between each Kaua’i Region facility, based upon their respective needs and criteria. The position may be required to work shifts, weekends, holidays, irregular hours, and long hours.  It requires travel to each facility, and clinic, and provides leave coverage for other members of the data processing team in the region. This position reports administratively to the IT Systems Manager I, position no. 57592 or its designee.

BENEFITS: 

  • 13 paid holidays each year (14 during election years)
  • 21 paid vacation days per year
  • 21 paid sick days per year
  • Medical, dental, vision, and prescription plans
  • Retirement and Deferred Compensation plans
  • Loan Repayment & Scholarship Programs

MINIMUM QUALIFICATIONS REQUIREMENTS

To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Education:  Graduation with a bachelor’s degree from an accredited (4) year college or university.  Major coursework in Information Systems, Computer Science, or a closely related field.

Licensure: Current, valid type# 3 driver’s license preferred.

Certification: None required.

Specialized Experience: Progressively responsible work experience in information technology which involved systems analysis, design, programming, security and access management, database design, management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques, and practices; computer hardware, software, and peripheral equipment; and personal computer, server, mini, and/or mainframe operating systems:

CLASS TITLE REQUIRED YEARS OF SPECIALIZED EXPERIENCE
Information Technology Specialist I 0
Information Technology Specialist II 1/2
Information Technology Specialist II 1-1/2

Preferred Experience:

Experience in a health care systems and setting preferred.

Two (2) years specialized experience in hospital computer systems, which involves defining users’ and business requirements, analysis and design of network/hardware solutions, evaluation and implementation of systems and networks with preferably at least one (1) year in a healthcare or healthcare support facility; 

Experience preferred includes experience and basic knowledge in the following environment and systems:

  • LAN and WAN environment with Server 2003/2008, Exchange, and other network related tools for systems and network administration are utilized.
  • LAN/WAN environment where coordination with corporate office and other regional offices is required.
  • High level of competency with the installation of wiring, network equipment, servers, workstations, MS Office applications and working knowledge of PC business applications and database programs.
  • Cisco WAPs, WAP Controllers and ISE Server.
  • High level of competency in Server enclaves and services provided, Active Directory and Group Policy, Third-Party patching and Unattended Remote Control.

Experience preferred includes experience and basic knowledge in the following:

  • Network security applications and tools.
  • Operating systems
  • General MS Office Professional Application software – Word, Excel, PowerPoint, Access, Outlook.
  • General support applications – MS Project. VISIO.
  • Other applications – Communications. Hospital specific applications.

Preferred hands-on experience in the following activities:

  • Systems/Networks assessment and development process – analysis, design, procure, test and install.
  • Systems/networks upgrades and maintenance – bandwidth assessments, implementation, test, cutover, and evaluation.
  • Experience and a high level of competency in PCs including hardware configuration and installation.
  • Experience with telecommunications technologies such as video teleconferencing, web conferencing, handheld devices, and wireless environments.
  • Experience in business writing for creation of policies, procedures, training materials, operations manuals, technical documentation, newsletters, and other I.T. associated documents.
  • Experience training computer users of all levels of expertise.

DESIRED SKILLS & ABILITIES

Knowledge of: Basic mathematics; research methods and techniques; problem solving methods and techniques; report writing; IT principles, concepts and technical aspects of responsible IT specialty area; use of auxiliary and peripheral IT equipment; functions of various computer operating systems; i.e., computer network, desktop, and/or mainframe and their applications. Incumbents must also possess the ability to learn equipment installation work activities and to document programs, operating instructions and procedures.

Ability to: Gather information from various sources; analyze and evaluate data logically; solve problems and draw logical conclusions; perform work thoroughly with attention to detail; communicate clearly and concisely both orally and in writing; prepare clear, complete and concise reports; and establish and maintain effective work relationships with others; understand, interpret and apply technical written materials, laws, rules, policies and procedures to specific issues; evaluate the effectiveness of, or identify the need for appropriate computer programs or information systems; make sound and objective decisions; conduct studies of work processes and make sound recommendations; identify, analyze and resolve errors and problems logically and systematically; take action with limited guidance in agreed to areas of responsibility in a calm and rational manner, particularly where the service delivery requirements must be maintained in a time sensitive situation; 

  • Analytical skills related to solving problems in time critical situations, particularly where relations must be maintained with potentially difficult systems users. 
  • Interpersonal skills at a level to function well in a wide range of administrative, management and patient care environments and maintain a strong image of professional discipline.

WORKING CONDITIONS/HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

Working Conditions

  • Work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.
  • Pack/unpack and install/move computer equipment including but not limited to monitors, processor boxes, printers, uninterruptible power supplies, scanners, etc. 
  • Installation and troubleshooting of systems includes reaching, bending, squatting, carrying, and accessing difficult spaces such as under desks, in closets/ceilings, and in/behind cabinets and other storage facilities.
  • May be exposed to infections and contagious diseases. 
  • Able to work in a stressful environment.
  • Handling multiple tasks and various people.
  • Subject to long hours and irregular schedules.
  • May be required to work shifts, weekends, and holidays.
  • Provides leave coverage for other members of the data processing team in the region and evening and night coverage as required.

*CB

To apply for this job email your details to cguirao@hhsc.org