INFORMATION TECHNOLOGY SPECIALIST I-IV (SYSTEMS/NETWORK ANALYST) (KAUAI-KR441)

Full Time
HHSC Kaua'i Region
Posted on December 19, 2023

JOB DESCRIPTION

DATE POSTED: December 19, 2023 ***Updated on September 25, 2024***

POSITION TITLE: INFORMATION TECHNOLOGY SPECIALIST I-IV (SYSTEMS/NETWORK ANALYST)

STATUS: Permanent | Full-time (1.0 FTE)

SALARIES:

IT Specialist I – $4,155 | SR16 | BU13
IT Specialist II – $4,495 | SR18 | BU13
IT Specialist III – $4,858 | SR20 | BU13
IT Specialist IV – $5,258 | SR 22 | BU13

LOCATION: This position is regional and is located in the Data Processing department of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, a public benefit corporation of the State of Hawai’i. HHSC Kaua’i Region consists of Kaua’i Veterans Memorial Hospital (KVMH) and Samuel Mahelona Memorial Hospital (SMMH), both critical access hospitals; The Kaua’i Region Clinics; and its affiliates.

The Data Processing department is responsible for the overall evaluation, planning, analysis, development, improvement, and support of the Kaua’i Region’s information technology systems and tools.

JOB FUNCTIONS: We are actively searching for a dynamic and enthusiastic individual who thrives in a fast-paced environment and enjoys solving challenges to join our ‘ohana as our Information Technology (IT) Specialist (Systems/Network Analyst).

As the IT Specialist, you will serve as a Systems/Networks Analyst and as the liaison between the Data Processing / IT department and the users of the automated systems of the Kaua’i Region facilities. This position is responsible for implementing and maintaining computer networks, servers, workstations, and software to support effective use of process and data for Kaua’i Region facilities. This position works in coordination with Kaua’i Region analysts, HHSC helpdesk and analysts, and at times analysts from other HHSC regions in testing network systems, hard wares, and/or system applications,. All duties and responsibilities will be mutually allocated between each Kaua’i Region facility, based upon their respective needs and criteria. This position requires travel to all facilities within the Kaua’i Region. May be subject to long and irregular hours, with evening, night, weekend, and holiday coverage as required. This position provides leave coverage for other members of the data processing team within the region.

This position reports administratively to the IT Systems Manager I, position no. 57592 or its designee.

MINIMUM QUALIFICATIONS REQUIREMENTS

To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications.

Education: Graduation with a bachelor’s degree from an accredited (4) year college or university. Major coursework in Information Systems, Computer Science, or a closely related field.

Licensure: Current, valid type# 3 driver’s license preferred.

Certification: None required.

Specialized Experience: Progressively responsible work experience in information technology which involved systems analysis, design, programming, security and access management, database design, management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work must have demonstrated
knowledge and understanding of information technology principles, methods, techniques, and practices; computer hardware, software, and peripheral equipment; and personal computer, server, mini, and/or mainframe operating systems:

CLASS TITLE	REQUIRED YEARS OF SPECIALIZED EXPERIENCE
Information Technology Specialist I	0
Information Technology Specialist II	1/2
Information Technology Specialist III	1-1/2
Information Technology Specialist IV	2-1/2*

*For the IT Specialist IV and higher levels, at least one year of the required specialized experience must have been at the fully competent level comparable to the IT Specialist III level.

Preferred Experience: Experience in a healthcare systems and setting preferred.

DESIRED SKILLS

Experience preferred – 2 years specialized experience in hospital computer systems, which involves defining users’ and business requirements, analysis and design of network/hardware solutions, evaluation and implementation of systems and networks with preferably at least 1 year in a healthcare or healthcare support facility.

Experience preferred includes experience and basic knowledge in the following environment and systems:

Experience in LAN and WAN environment with Microsoft Server and other network related tools for systems and network administration are utilized.
Experience in a LAN/WAN environment where coordination with corporate office and other regional offices is required.
High level of competency with the installation of wiring, network equipment, servers, workstations, MS Office applications and working knowledge of PC business applications and database programs.
Experience in Cisco WAPs, WAP Controllers and ISE Server.

Experience preferred includes experience and basic knowledge in the following:

Network security applications and tools.
Operating systems
General MS Office Professional Application software – Word, Excel, PowerPoint, Access, Outlook.
General support applications – MS Project. VISIO.
Other applications – Communications. Hospital specific applications.

Preferred hands-on experience in the following activities:

Systems/Networks assessment and development process – analysis, design, procure, test and install.
Systems/networks upgrades and maintenance – bandwidth assessments, implementation, test, cutover, and evaluation.
Experience and a high level of competency in PCs including hardware configuration and installation.
Experience with telecommunications technologies such as video teleconferencing, web conferencing, handheld devices, and wireless environments.
Experience in business writing for creation of policies, procedures, training materials, operations manuals, technical documentation, newsletters, and other IT associated documents.
Experience training computer users of all levels of expertise.

Knowledge of: Basic mathematics; research methods and techniques; problem solving methods and techniques; report writing; IT principles, concepts and technical aspects of responsible IT specialty area; use of auxiliary and peripheral IT equipment; functions of various computer operating systems; i.e., computer network, desktop, and/or mainframe and their applications. Incumbents must also possess the ability to learn equipment installation work activities and to document programs, operating instructions and procedures; Principles, and methods to identify, analyze, specify, design and manage functional and infrastructure requirements; planning, organizing, prioritizing and evaluating programs/projects; principles, methods or tools for developing, scheduling, coordinating and managing projects and resources.

Ability to: Gather information from various sources; analyze and evaluate data logically; solve problems and draw logical conclusions; perform work thoroughly with attention to detail; communicate clearly and concisely both orally and in writing; prepare clear, complete and concise reports; and establish and maintain effective work relationships with others; understand, interpret and apply technical written materials, laws, rules, policies and procedures to specific issues; evaluate the effectiveness of, or identify the need for appropriate computer programs or information systems; make sound and objective decisions; conduct studies of work processes and make sound recommendations; identify, analyze and resolve errors and problems logically and systematically; take action with limited guidance in agreed to areas of responsibility in a calm and rational manner, particularly where the service delivery requirements must be maintained in a time sensitive situation; Advise others on pertinent technical and/or non-technical matters. Must also have the ability to plan efficient layouts, work flow procedures and processes and then integrate these into a complete data processing systems plan.

Analytical skills related to solving problems in time critical situations, particularly where relations must be maintained with potentially difficult systems users.
Interpersonal skills at a level to function well in a wide range of administrative, management and patient care environments and maintain a strong image of professional discipline.

WORKING CONDITIONS/HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

Working Conditions

Work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.
Pack/unpack and install/move computer equipment including but not limited to monitors, processor boxes, printers, uninterruptible power supplies, scanners, etc.
Installation and troubleshooting of systems includes reaching, bending, squatting, carrying, and accessing difficult spaces such as under desks, in closets/ceilings, and in/behind cabinets and other storage facilities.
May be exposed to infections and contagious diseases.
Able to work in a stressful environment.
Handling multiple tasks and various people.
Subject to long hours and irregular schedules.
May be required to work shifts, weekends, and holidays.
Provides leave coverage for other members of the data processing team in the region and evening and night coverage as required.

COMPANY DESCRIPTION

Join our dynamic team at HHSC Kaua’i Region, where we are proud to offer a comprehensive range of healthcare services at our critical access hospitals – KVMH and SMMH. From full-service emergency departments to specialized surgeries, family and internal medicine, intensive care, obstetrics and gynecology, behavioral health, pediatrics, and a range of ancillary services, and more, we are dedicated to providing quality, compassionate care to our community. With locations across Kaua’i, including outpatient clinics and urgent care facilities, we strive to make healthcare accessible to all. As part of the Hawai’i Health Systems Corporation, we uphold values of excellence, transparency, accountability, integrity, and teamwork. Join us as we work together to deliver exceptional care and make a positive impact in the lives of those we serve.

BENEFITS

Join our ‘ohana and experience a comprehensive benefits package that goes beyond just compensation. Our organization is dedicated to nurturing the well-being of our colleagues and the community we serve. For eligible employes, we offer a selection of health plans, including medical, prescription, dental, and vision coverage. Secure your future with automatic enrollment to our Employees’ Retirement System plan, and take advantage of the IRC 457 deferred compensation plan for additional financial peace of mind. We understand life’s uncertainties, which is why we provide fully paid term life insurance, workman’s compensation, and temporary disability insurance. Our Employee Assistance Program is designed to support you and your family through any of life’s challenges. Enjoy time off with thirteen (13) days (104 hours) paid holidays, extending to fourteen (14) days (112 hours) during election years, and a generous allotment of twenty-one (21) paid vacation and sick days, or 168 hours, annually. We also support your continued growth and furthering your education through our Student Loan Repayment & Scholarship Programs. Discover more about how we care for our team at our benefits page.

*NOTE: The compensation for paid holidays, vacation time and sick leave is based on a full-time equivalent (FTE) status for 8-hour workdays. If an employee’s FTE status is less than 1.0, the accrual of these benefits will be adjusted accordingly.

*CB

To apply for this job email your details to cguirao@hhsc.org

HOW TO APPLY: Please complete our HHSC Employment Application even if you are submitting your resume. Once complete, you may either email your application and any other relevant documents directly to Kauai Recruitment at kauaijobs@hhsc.org or mail them to our address listed below with an attention to our Human Resources Department.

For any inquiries, please contact us at:

HHSC- Kauai Region Human Resources 4643 Waimea Canyon Drive, Waimea, HI 96796 KVMH: (808)338-9425 | SMMH: (808)823-4116 KVMH Fax: (808)338-9286 | SMMH Fax: (808)823-4179 Email: kauaijobs@hhsc.org

Recruitment posting are continuous until needs are met
All job vacancies will be posted for a minimum of ten (10) calendar days
We are an Equal Opportunity Employer

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active for six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment will be required to become a Hawaii resident within a reasonable time from hire.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodation should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather than the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

HOW TO APPLY: Please complete and submit our HHSC Employment Application. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications. Applications received for positions with "Continuous Recruitment Until Needs are Met" will be accepted as long as there are vacancies. Inactive/filled announcements will be taken off the HHSC website.

STEPS TO AN ADMINISTRATIVE REVIEW, SUBSEQUENT APPEALS: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include 1. The job title(s) and recruitment number(s), 2. the specific reason(s) you are requesting the review noting if there is a statute or rule violation, and 3. any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Complaint and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

Contact Information

The Kauai Regional Office of the Hawaii Health Systems Corporation is located at Kauai Veterans Memorial Hospital, 4643 Waimea Canyon Road, Waimea, HI 96796. For employment opportunities, please click on this link. For additional information, call SMMH:(808)823-4116 or KVMH:(808)338-9425 or e-mail kauaijobs@hhsc.org

PERSONS WITH DISABILITIES MAY CONTACT THE RECRUITMENT OFFICER AT SMMH:(808)823-4116 or KVMH:(808)338-9425 (TTD/TTY) OR EMAIL kauaijobs@hhsc.org TO DISCUSS SPECIAL NEEDS IN APPLYING.