INFORMATIONAL SYSTEMS SPECIALIST IV #55552 (KAUAI -KR412)

Full Time
Kaua'i Veterans Memorial Hospital
Posted on April 6, 2023

JOB DESCRIPTION

DATE POSTED: Updated on May 24, 2023

POSITION TITLE: INFORMATIONAL SYSTEMS SPECIALIST IV

STATUS: Permanent / Full-Time (1.0 FTE)

SALARY: $4,692 per month | SR22 | BU13

LOCATION: This position is located in the Information Technology (IT) department at Waimea, Kaua’i, Hawai’i at Kaua’i Veterans Memorial Hospital (KVMH) of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region. KVMH, along with Samuel Mahelona Memorial Hospital (SMMH) and The Kaua’i Region Clinics, which consists of The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Clinic/Urgent Care at Po’ipū, and The Clinic at Kapa’a, are all part of a public benefit corporation of the State of Hawai’i.

The IT department is responsible for providing overall planning, analysis, development, improvement, and evaluation of the Kaua’i Region’s information technology systems; provides for integrated, computer-assisted recording, classifying, summarizing, transmitting, storing, and retrieving of clinical and management information.

JOB FUNCTIONS: The Informational Systems Specialist (ISS) IV serves as a systems/networks analyst and as the liaison between the IT department and the users of the automated systems of the Kaua’i Region facilities. This position is responsible for implementing and maintaining computer networks, servers, workstations, and software to support the effective use of processes and data for Kaua’i Region facilities. This position works in coordination with corporate information technology staff operating and managing the servers and network technology tools in other HHSC regions/locations (East Hawai’i, West Hawai’i, O’ahu). All duties and responsibilities will be mutually allocated between each Kaua’i Region facility, based on their respective needs and criteria. This position provides leave coverage for other members of the data processing team in the region. The ISS IV reports to the Information Technology Manager I (Regional Supervisor) position no. 57592, or its designee.

BENEFITS:

13 paid holidays each year (14 during election years)
21 paid vacation days per year
21 paid sick days per year
Medical, dental, vision, and prescription plans
Retirement and Deferred Compensation plans

MINIMUM QUALIFICATION REQUIREMENTS

To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications.

Education: Graduation with a Bachelor’s degree from an accredited four (4) year college or university. Major coursework in Information Systems, Computer Science, Business Administration, or a closely related field is preferred.

Licensure: None required.

Certification: None required.

Specialized Experience: Two and one half (2 ½) years of progressively responsible work experience in information technology which involved systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques, and practices; computer hardware, software, and peripheral equipment; and personal computer, server, mini, and/or mainframe operating systems.

Preferred Experience:

One (1) year experience in a health care system and setting preferred.
Experience and basic knowledge in the following environment and systems:
1. LAN and WAN environments with Server 2003/2008, Exchange, and other network-related tools for systems and network administration are utilized.
2. LAN/WAN environment where coordination with the corporate office and other regional offices is required.
3. High level of competency with the installation of wiring, network equipment, servers, workstations, MS Office applications, and working knowledge of PC business applications and database programs.
4. Cisco WAPs, WAP Controllers, and ISE servers.
5. High level of competency in Server enclaves and services provided, Active Directory and Group Policy, Third-Party patching, and Unattended Remote Control.
6. Network security applications and tools.
7. General MS Office Professional Application software – Word, Excel, PowerPoint, Access, Outlook.
8. General support applications – MS Project. VISIO.
9. Website design, implementation, and maintenance.
10. Other applications – Communications. Hospital-specific applications.
11. Systems/Networks assessment and development process – analysis, design, procure, test, and install.
12. Hardware selection and implementation process – from RFP to system implementation and follow-up project/system evaluation.
13. Systems/network upgrades and maintenance – bandwidth assessments, implementation, test, cutover, and evaluation.
14. High level of competency in PCs including hardware configuration and installation.
15. Telecommunications technologies such as video teleconferencing, web conferencing, handheld devices, and wireless environments.
16. Business writing for the creation of policies, procedures, training materials, operations manuals, technical documentation, newsletters, and other IT-associated documents.
17. Analytical skills related to solving problems in time-critical situations, particularly where relations must be maintained with potentially difficult systems users.
18. Interpersonal skills at a level to function well in a wide range of administrative, management, and patient care environments and maintain a strong image of professional discipline.

DESIRED SKILLS & ABILITIES

Knowledge of: Principles, and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; planning, organizing, prioritizing, and evaluating programs/projects; principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources.

Ability to: advise others on pertinent technical and/or non-technical matters; plan efficient layouts, workflow procedures, and processes and then integrate these into a complete data processing systems plan; take action with limited guidance in agreed areas of responsibility in a calm and rational manner, particularly where the service delivery requirements must be maintained in a time-sensitive situation. Experience training computer users of all levels of expertise.

WORKING CONDITIONS

Applicants must be physically able to perform, efficiently and effectively, the essential duties of the position which typically require the ability to read without strain printed material the size of typewritten characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily.

The incumbent of this position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.

May be subject to long and irregular hours on an occasional basis; provides leave coverage for other members of the data processing team in the region; and provides evening and night coverage as required.

The position will pack/unpack and install/move computer equipment including but not limited to monitors, processor boxes, printers, uninterruptible power supplies, scanners, etc., as well as installation and troubleshooting of systems including reaching, bending, squatting, carrying, and accessing difficult spaces such as under desks, in closets/ceilings, and in/behind cabinets and other storage facilities.

Mental/Emotional Requirements: All applicants must possess emotional and mental stability appropriate to the job duties and responsibilities and working conditions.

*CB

To apply for this job email your details to cguirao@hhsc.org

HOW TO APPLY: Please complete our HHSC Employment Application even if you are submitting your resume. Once complete, you may either email your application and any other relevant documents directly to Kauai Recruitment at kauaijobs@hhsc.org or mail them to our address listed below with an attention to our Human Resources Department.

For any inquiries, please contact us at:

HHSC- Kauai Region Human Resources 4643 Waimea Canyon Drive, Waimea, HI 96796 KVMH: (808)338-9425 | SMMH: (808)823-4116 KVMH Fax: (808)338-9286 | SMMH Fax: (808)823-4179 Email: kauaijobs@hhsc.org

Recruitment posting are continuous until needs are met
All job vacancies will be posted for a minimum of ten (10) calendar days
We are an Equal Opportunity Employer

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active for six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment will be required to become a Hawaii resident within a reasonable time from hire.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodation should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather than the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

HOW TO APPLY: Please complete and submit our HHSC Employment Application. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications. Applications received for positions with "Continuous Recruitment Until Needs are Met" will be accepted as long as there are vacancies. Inactive/filled announcements will be taken off the HHSC website.

STEPS TO AN ADMINISTRATIVE REVIEW, SUBSEQUENT APPEALS: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include 1. The job title(s) and recruitment number(s), 2. the specific reason(s) you are requesting the review noting if there is a statute or rule violation, and 3. any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Complaint and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

Contact Information

The Kauai Regional Office of the Hawaii Health Systems Corporation is located at Kauai Veterans Memorial Hospital, 4643 Waimea Canyon Road, Waimea, HI 96796. For employment opportunities, please click on this link. For additional information, call SMMH:(808)823-4116 or KVMH:(808)338-9425 or e-mail kauaijobs@hhsc.org

PERSONS WITH DISABILITIES MAY CONTACT THE RECRUITMENT OFFICER AT SMMH:(808)823-4116 or KVMH:(808)338-9425 (TTD/TTY) OR EMAIL kauaijobs@hhsc.org TO DISCUSS SPECIAL NEEDS IN APPLYING.