DATE POSTED: June 10, 2024


STATUS:  Permanent | Full-Time (1.0 FTE)

SALARY: $3,318 per month | SR11 | BU03

LOCATION: This is a regional position and is located in the Patient Access – Hospital department at Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, which includes Kaua’i Veterans Memorial Hospital (KVMH), Samuel Mahelona Memorial Hospital (SMMH), and the Kaua’i Region Clinics, all operating under the public benefit corporation of the State of Hawai’i.

The Patient Access – Hospital department gathers and processes demographic and financial information to complete patient registration; collects data and inputs information into the hospital’s computer system; provides cashier services, financial counseling, and switchboard services.

JOB FUNCTIONS: The Patient Access Representative I (Regional) (Admission/Registration/PBX Operator) is responsible for serving in a trainee capacity, receiving formal and on-the-job training in receiving incoming patients for hospitalization; interviews patients and/or accompanying parties to obtain data required for admission; types and maintains files for admittance and related records; assigns patients to rooms; receives co-payments; assists with PA switchboard operator duties; and performs other related duties as assigned. This position will be required to work rotating shifts, weekends, and holidays. Position may also be required work in multiple departments and locations within the region to meet the needs of the patients. This position reports to the Regional Registration & Payer Reimbursement Manager, position no. 109803, or its designee.


  • 13 paid holidays each year (14 during election years)
  • 21 paid vacation days per year
  • 21 paid sick days per year
  • Employee Assistance Program (EAP)
  • Medical, dental, vision, and prescription plans
  • Retirement and Deferred Compensation plans
  • Potential eligibility for various Student Loan Repayment & Scholarship Programs


To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Education: High school diploma or equivalent.

Licensure: Valid, current State of Hawai’i type# 3 driver’s license preferred.

Certifications: None required.

General Experience: Two (2) years of typing, stenographic, clerical work, cashiering, data input, customer service skills or any combination of these experiences which duties demonstrated knowledge of English grammar, spelling, arithmetic, standard office equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly, observe differences in copy and proofread words and numbers quickly and accurately, and operate various kinds of office equipment; and ability to deal effectively with others in eliciting information and providing service.


Knowledge of: office practices and procedures; grammar, spelling, punctuation and word usage; use of standard office machines; medical terminology; techniques of interviewing others to obtain pertinent information; patient accounting operations, registration and standard intake techniques; Third party payor requirements, credit and collection practices; Federal regulations including Consolidated Omnibus Budget Reconciliation Act (COBRA), Advance Directives, Medicare, Medicaid, Joint Commission on Accreditation of Healthcare Organizations (JC), Occupational Safety and Health Administration (OSHA) and Health Insurance Portability and Accountability Act of 1996 (HIPAA) as they relate to hospital intake and payment for services; customer service philosophies and practices.

Ability to: make arithmetic computations; compare names and numbers rapidly and accurately; type at the rate of 40 words per minute and be computer knowledgeable in a windows based environment; operate a telephone switchboard, teleprocessing terminal, and inter-communication system; file materials numerically and alphabetically; follow oral and written instructions; accept and follow instructions; cooperative, communicate positively and effectively with staff, patient and patient family; work harmoniously with others; understand, explain and apply policies, procedures, rules and regulations pertinent to the admission of patients to an acute, skilled nursing or outpatient hospital or outpatient procedure; keep matters confidential; interview others to obtain pertinent admissions information; ability to speak and write English.


Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

Working Conditions

  • May be exposed to infections and contagious diseases.
  • Occasional standing/walking.
  • This unit operates 24-hours a day, seven (7) days per week and this position will be required to work evening or night shift, weekends, and holidays in multiple locations within the facility.


Join our dynamic team at HHSC Kaua’i Region, where we are proud to offer a comprehensive range of healthcare services at our critical access hospitals – KVMH and SMMH. From full-service emergency departments to specialized surgeries, family and internal medicine, intensive care, obstetrics and gynecology, behavioral health, pediatrics, and a range of ancillary services, and more, we are dedicated to providing quality, accessible, compassionate care to our community. With locations across Kaua’i, including outpatient clinics and urgent care facilities, we strive to make healthcare accessible to all. As part of the Hawai’i Health Systems Corporation, we uphold values of excellence, transparency, accountability, integrity, and teamwork. Join us as we work together to deliver exceptional care and make a positive impact in the lives of those we serve.


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