DATE POSTED: June 23, 2021 ***Updated on March 15, 2024***


STATUS: Varies.

SALARY: $3,589 per month at 1.0 FTE | SR13 | BU03

LOCATIONS: These are regional positions located in the Patient Access – Hospital department of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, which consists of Kaua’i Veterans Memorial Hospital (KVMH), Samuel Mahelona Memorial Hospital (SMMH) and The Kaua’i Region Clinics, including The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Clinic at Līhu’e, and The Clinic at Kapa’a, all of which are part of a public benefit corporation of the State of Hawai’i.

The Patient Access – Hospital department gathers and processes demographic and financial information to complete patient registration; collects data and inputs information into the hospital’s computer system; provides cashier services, financial counseling, and switchboard services.

JOB FUNCTIONS: We are actively seeking Patient Access Representatives (PAR) who are enthusiastic and dedicated to providing excellent service to our patients and their families in ensuring a smooth and efficient patient experience from check-in to check-out. These positions are responsible for interviewing patients and/or accompanying parties to obtain patient demographic and insurance information. Other duties include transfer and discharging patients; switchboard and paging system duties; cashiering duties; public relations duties; and any other responsibilities as assigned. The PAR IIs will also be required to work in multiple locations within the region as needed. In order to be successful in this position, candidates must enjoy working in a fast-paced environment and have strong communication and organization skills. These positions report directly to the Regional Registration and Payer Reimbursement Manager, position no. 109803, or its designee. 

Candidates must be available to work shifts, weekends, and holidays, based on hospital operations. Services are provided 24/7.


  • 13 paid holidays each year (14 during election years)
  • 21 paid vacation days per year
  • 21 paid sick days per year
  • Employee Assistance Program (EAP)
  • Medical, dental, vision, and prescription plans
  • Retirement and Deferred Compensation plans
  • Potential eligibility for various Student Loan Repayment & Scholarship Programs


To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience may not be gained concurrently. In addition, qualifying work experiences are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Education:  High school diploma or equivalent.

General Experience: Two (2) years of typing, stenographic, clerical work, cashiering, data input, customer service skills, or any combination of these experiences which duties demonstrated knowledge of English grammar, spelling, arithmetic, standard office equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly, observe differences in copy and proofread words and numbers quickly and accurately, and operate various kinds of office equipment; and ability to deal effectively with others in eliciting information and providing service.

Specialized Experience: One (1) year of work experience performing admission activities in a hospital; interviewing patients and/or responsible persons to secure information, securing signatures for insurance benefits; arranging for a method of payment for costs not covered by insurance; and preparing to admit records.

Licensure: Current, valid type 3 driver’s license preferred.


Knowledge of: office practices and procedures; grammar, spelling, punctuation, and word usage; use of standard office machines; medical terminology; techniques of interviewing others to obtain pertinent information; patient accounting operations, registration, and standard intake techniques; third-party payor requirements, credit and collection practices; federal regulations including Consolidated Omnibus Budget Reconciliation Act (COBRA), Advance Directives, Medicare, Medicaid, Joint Commission on Accreditation of Healthcare Organizations (JC), Occupational Safety and Health Administration (OSHA) and Health Insurance Portability and Accountability Act of 1996 (HIPAA) as they relate to hospital intake and payment for services; customer service philosophies and practices.

Ability to: make arithmetic computations; compare names and numbers rapidly and accurately; type at the rate of 40 net words per minute and be computer knowledgeable in a Windows-based environment; operate a telephone switchboard, teleprocessing terminal, and inter-communication system; file materials numerically and alphabetically; follow oral and written instructions; accept and follow instructions; cooperative, communicate positively and effectively with staff, patient and patient family; understand, explain and apply policies, procedures, rules, and regulations pertinent to the admission of patients; keep matters confidential; interview others to obtain pertinent admissions information; and the ability to speak and write clearly.


Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.


Join our dynamic team at HHSC Kaua’i Region, where we are proud to offer a comprehensive range of healthcare services at our critical access hospitals – KVMH and SMMH. From full-service emergency departments to specialized surgeries, family and internal medicine, intensive care, obstetrics and gynecology, pediatrics, and a range of ancillary services, and more, we are dedicated to providing quality, accessible, compassionate care to our community. With locations across Kaua’i, including outpatient clinics and urgent care facilities, we strive to make healthcare accessible to all. As part of the Hawai’i Health Systems Corporation, we uphold values of excellence, transparency, accountability, integrity, and teamwork. Join us as we work together to deliver exceptional care and make a positive impact in the lives of those we serve.


To apply for this job email your details to cguirao@hhsc.org