DATE POSTED: December 02, 2020

JOB STATUS:  Temporary without Benefits (1.0 FTE)

SALARY: $19.01/hour (SR13) *updated 01/01/2021*

JOB LOCATION:  Kaua’i Veterans Memorial Hospital – Waimea, Kaua’i, HI

FUNCTION: This position is located in the Patient Financial Services Department of Kaua’i Veterans Memorial Hospital (KVMH). Kaua’i Veterans Memorial Hospital is part of the Kaua’i Region, Hawai’i Health Systems Corporation, a public benefit corporation of the State of Hawai’i operating nine (9) facilities statewide.

The Patient Account Representative II is responsible to perform clerical duties in connection with revenue cycle activities involving Kaua’i Region accounts by submitting clean/accurate claims to third party payors, following up on outstanding /aged claims, investigating claim denials/problem accounts, communicate with guarantors, and other duties as assigned. Position may require work on weekends and reports directly to the Patient Account Representative IV.


To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience may not be gained concurrently. In addition, qualifying work experiences are credited based on a 40-hour workweek.

Education Requirement:  High school diploma or equivalent.

Experience Requirement:

General Experience: Two (2) years of work experience performing typing, stenographic, clerical work, cashiering, data input, customer service skills or any combination of these experiences which duties demonstrated knowledge of English grammar, spelling, arithmetic, standard office equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly, observe differences in copy and proofread words and numbers quickly and accurately, and operate various kinds of office equipment; and ability to deal effectively with others in eliciting information and providing service.

Specialized Experience: One (1) year of work experience performing medical billing and collections in a hospital, long term care facility, outpatient clinic or clinic setting; interviewing patients and/or responsible persons to secure financial information, arranging for method of payment and extension of credit, and determining financial status; reviewing accounts for delinquent payments and contacting payer to seek payment.

Certification: None.

Licensure: None.


Knowledge of: Medical Revenue Cycle methodology; principles and techniques of interviewing; and office practices and procedures.

Ability to: Collect, organize and evaluate facts; be tactful and objective in interviewing and dealing with people; present information clearly and comprehensibly both orally and in writing; appreciate the effect of the work on the well being of the patient; and learn the laws, rules, regulations, policies and procedures connected with the position.


Applicants must be physically able to perform, efficiently and effectively, the essential duties of the position which typically require the ability to read without strain printed material the size of typewritten characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily.

Mental/Emotional Requirements: All applicants must possess emotional and mental stability appropriate to the job duties and responsibilities and working conditions.


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