JOB DESCRIPTION
DATE POSTED: January 31, 2023
POSITION TITLE: INFORMATION TECHNOLOGY SPECIALIST V (SYSTEMS/NETWORK ANALYST)
STATUS: Permanent / Full-Time (1.0 FTE)
SALARY: $5,282 per month | SR24 | BU13
LOCATION: Kaua’i Veterans Memorial Hospital – Waimea, Kaua’i, HI
This is a regional position located in the Data Processing / Information Technology (IT) department of Kaua’i Veterans Memorial Hospital (KVMH). KVMH, along with Samuel Mahelona Memorial Hospital (SMMH) and The Kaua’i Region Clinics, which consist of The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Clinic/Urgent Care at Po’ipū, and The Clinic at Kapa’a, are all part of a public benefit corporation of the State of Hawai’i.
The Data Processing/ IT department is responsible for the overall evaluation, planning, analysis, development, improvement, and support of the Kauai Region’s information technology systems and tools.
JOB FUNCTIONS: The IT Specialist V serves as a Systems/Networks Analyst and as the liaison between the Information Technology department and the users of the automated systems of the Kaua’i Region facilities. This position is responsible for implementing and maintaining computer networks, servers, workstations, and software to support effective use of process and data for Kaua’i Region facilities, including working in coordination with corporate information technology staff operating and managing the servers and network technology tools in other HHSC regions/locations (East Hawai’i, West Hawai’i, and O’ahu). All duties and responsibilities will be mutually allocated between each Kaua’i Region facility, based upon their respective needs and criteria. The IT Specialist V provides leave coverage for other members of the data processing team in the region. This position reports directly to the IT Manager I, position no. 57592, or its designee.
Candidates must be able to travel to all facilities within the Kaua’i Region. This position may be subject to long and irregular hours, with evening, night, and weekend coverage as required.
BENEFITS:
- 13 paid holidays each year (14 during election years)
- 21 paid vacation days per year
- 21 paid sick days per year
- Medical, dental, vision, and prescription plans
- Retirement and Deferred Compensation plans
MINIMUM QUALIFICATIONS & REQUIREMENTS
To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. Also, please see below the additional requirements according to the level of the position.
Education: Graduation with a bachelor’s degree from an accredited four (4) year college or university. Major course work in Information Systems, Computer Science, Business Administration, or a closely related field preferred. Excess experience or responsibility in administrative, professional, technical, or analytical work experience may be substituted for education on a year-for-year basis.
Certification: None required.
Specialized Experience: Three and one-half (3-1/2) years of progressively responsible work experience in information technology which involved systems analysis, design, programming, security and access management, database design, management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques, and practices; computer hardware, software, and peripheral equipment; and personal computer, server, mini, and/or mainframe operating systems.
**Applicants are also required to either possess supervisory experience or demonstrate supervisory aptitude.
Supervisory Experience: Work experience which demonstrated the applicant’s knowledge of and ability to apply the principles, practices, techniques and methods of supervision including: (1) planning, organizing and directing the work of others; (2) assigning and reviewing work; (3) advising others on difficult work problems; (4) timing and scheduling work; and (5) training and developing employees.
Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects; by serving as a group or team leader, or in similar work in which opportunities for demonstrating supervisory capabilities exist; by completion of training courses in supervision accompanied by application of supervisory skills in work assignments; or by favorable appraisals by a supervisor indicating the possession of supervisory potential.
DESIRED KNOWLEDGE & ABILITIES
Preferred experience: Two (2) years specialized experience in hospital computer systems which involves defining users’ and business requirements, analysis and design of network/hardware solutions, evaluation and implementation of systems and networks with preferably at least one (1) year in a healthcare or healthcare support facility.
Preferred experience and basic knowledge in the following environment and systems:
- Experience in LAN and WAN environment with Server 2003/2008, Exchange, and other network related tools for systems and network administration are utilized.
- Experience in a LAN/WAN environment where coordination with corporate office and other regional offices is required.
- High level of competency with the installation of wiring, network equipment, servers, workstations, MS Office applications and working knowledge of PC business applications and database programs.
- Experience in Cisco WAPs, WAP Controllers and ISE Server.
- High level of competency in Server enclaves and services provided, Active Directory and Group Policy, Third-Party patching and Unattended Remote Control.
- Network security applications and tools.
- General MS Office Professional Application software – Word, Excel, PowerPoint, Access, Outlook.
- General support applications – MS Project. VISIO.
- Website design, implementation and maintenance.
- Other applications – Communications. Hospital specific applications.
Preferred hands-on experience in the following activities:
- Systems/Networks assessment and development process – analysis, design, procure, test and install.
- Experience in business writing for the creation of policies, procedures, training materials, operations manuals, technical documentation, newsletters, and other IT-associated documents.
- Experience training computer users of all levels of expertise.
- Analytical skills related to solving problems in time-critical situations, particularly where relations must be maintained with potentially difficult systems users.
- Ability to take action with limited guidance in agreed areas of responsibility in a calm and rational manner, particularly where the service delivery requirements must be maintained in a time-sensitive situation.
- Interpersonal skills at a level to function well in a wide range of administrative, management, and patient care environments and maintain a strong image of professional discipline.
WORKING CONDITIONS
Applicants must be physically able to perform, efficiently and effectively, the essential duties of the position which typically require the ability to read without strain printed material the size of typewritten characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily.
The IT Specialists will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.
These positions will pack/unpack and install/move computer equipment including but not limited to monitors, processor boxes, printers, uninterruptible power supplies, scanners, etc. Installation and troubleshooting of systems include reaching, bending, squatting, carrying, and accessing difficult spaces such as under desks, in closets/ceilings, and in/behind cabinets and other storage facilities.
May be subject to long and irregular hours on an occasional basis. This position provides leave coverage for other members of the data processing team in the region. This position provides evening and night coverage as required.
Mental/Emotional Requirements: All applicants must possess emotional and mental stability appropriate to the job duties and responsibilities and working conditions.
COVID-19 VACCINATION REQUIREMENT
COVID-19 vaccination is a condition of employment for Hawai’i Health Systems Corporation. After receiving a conditional offer of employment, all prospective new HHSC employees are required to be fully vaccinated against COVID-19. New employees are required to provide confirmation of their full vaccination status by presenting their CDC vaccination card or VAMS Certificate prior to their start date.
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