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SECURITY SERVICES OFFICER (KAUAI-KR442)

JOB DESCRIPTION
 
DATE POSTED: January 04, 2024 ***Updated on April 29, 2024***
 
POSITION TITLE: SECURITY SERVICES OFFICER (REGIONAL)
 
JOB STATUS:  Exempt
 
SALARY: $52,000 per year at 1.0 FTE | BU00
 
LOCATION: This position is regional and is located in the Security Services department of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, which consists of Kaua’i Veterans Memorial Hospital (KVMH), Samuel Mahelona Memorial Hospital (SMMH) and The Kaua’i Region Clinics, including The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Clinic at Līhu’e, and The Clinic at Kapa’a, all of which are part of a public benefit corporation of the State of Hawai’i.
 
The Security Services department is responsible for reducing security risks and quickly responds to security issues that affect the region’s physical and intellectual security and its personnel. Its main goal is to limit the company’s exposure to liability risks and to properly protect intellectual property, physical assets, patients/residents, and employees.
 
The Security Services Officer (Regional) is responsible for regularly policing the hospital and premises of HHSC Kaua’i Region as well as enforces pertinent laws, rules, and regulations to protect all patients, employees, visitors, and detect and prevent attempts by persons who violate the law. Other duties include preventing fires, theft, vandalism, and illegal entry; assists staff with unruly visitors and patients; alleviates plant safety and environmental conditions; conducting investigations, maintaining records and logs and preparing incident reports; and any other duties as assigned. The Security Services Officers reports directly to the Manager of Security Services (Regional), position no. 109840, or its designee.
 
Candidates must be able to work shifts, including weekends, holidays, and travel to and from the regional facilities based on operational needs. Services are provided 24/7. 
 
AVAILABLE POSITIONS: 
 
Kaua’i Veterans Memorial Hospital – Waimea, Kaua’i, HI
 
  • #109896 – Casual Hire (0.40 FTE) – posted on 04/29/2024 

Samuel Mahelona Memorial Hospital – Kapa’a, Kaua’i, HI

  • #109892 – Full-Time (1.0 FTE) – posted on 04/29/2024
  • #109893 – Full-Time (1.0 FTE) – posted on 04/29/2024
  • #109894 – Casual Hire (0.40 FTE) – posted on 04/29/2024
  • #109895 – Casual Hire (0.40 FTE) – posted on 04/29/2024
BENEFITS: 
  • 13 paid holidays each year (14 during election years)
  • 21 paid vacation days per year
  • 21 paid sick days per year
  • Medical, dental, vision, and prescription plans
  • Retirement and Deferred Compensation plans
  • Loan Repayment & Scholarship Programs

MINIMUM QUALIFICATION REQUIREMENTS

To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience may not be gained concurrently. In addition, qualifying work experiences are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Education: High school diploma or equivalent.

Licensure: Possession of a valid Hawai’i’s driver’s license with a clean driving record.

Certifications:

  • Valid registration as a Guard with the State of Hawai’i Board of Private Detectives and Guards, in accordance with Act 160, Session Laws of Hawai’i 2017 at the time of appointment.
  • Required to obtain certifications in Basic Life Support (BLS) for Health Care Providers (infant, child, and adult) from the American Heart Association and Crisis Prevention Institute (CPI) certification within no more than three (3) months of employment.
  • Required to obtain certification in International Association for Healthcare Security and Safety (IAHSS) within no more than six (6) months of employment.

Experience: Minimum of three (3) – five (5) years of security officer experience. 

DESIRED SKILLS & ABILITIES

Knowledge of: law enforcement methods, techniques and procedures pertaining to the protection and security of personnel and property; methods of maintaining law and order within premises patrolled; techniques and procedures involved in a security operation;  effective report writing techniques; court procedures and demeanor; proper handling of other related equipment.

Ability to: speak, read, and write English; work independently; learn during the initial orientation period, hospital rules and regulations pertaining to security; law enforcement techniques pertaining to the protection and security of personnel and property; thoroughly understand and carry out oral and written instructions; write clear and concise reports of investigations and incidents within a timely manner; explain to others and  apply laws, rules and regulations concerning the protection and security of personnel and property; work effectively under highly stressful conditions, including hostile individuals; communicate effectively and deal with the general public in a firm but tactful and courteous manner; make sound decisions based on accurate appraisal of people and crisis situations; learn and give first aid and CPR procedures; operate a motor vehicle, security systems, and general office equipment, including computer systems; work cooperatively and tactfully with all personnel, patients and visitors; work shifts, including weekends, holidays, and travel between facilities on a regular basis.

HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

Working Conditions

  • Occasional exposure to unpleasant patients or unit elements.
  • Contact with patients under a wide variety of circumstances.
  • Exposed to unpleasant elements (accidents, illness, injury, and death).
  • Frequent lifting and/or carrying of objects weighing more or up to 50 pounds.
  • Standing for up to eight (8) hours a day, walks and climb stairs, and ladders while on duty.
  • Subject to varying and unpredictable situations.
  • Handles emergency or crisis situations.
  • Subject to many interruptions.
  • Occasionally subjected to irregular hours.
  • Requires quick judgment/action.
  • Handles absentee replacement on short notice.
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REGISTERED PROFESSIONAL NURSE IV (MATERNITY EDUCATION COORDINATOR) #60261 (KAUAI-KR444)

JOB DESCRIPTION
 
DATE POSTED: January 01, 2024
 
POSITION TITLE: REGISTERED PROFESSIONAL NURSE IV (MATERNITY EDUCATION COORDINATOR)
 
JOB STATUS:  Permanent | Full-Time (1.0 FTE)
 
SALARY: $9,527 per month | SR22 | BU09
 
LOCATION: This position is located in the In-Service Education Department of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, which consists of Kaua’i Veterans Memorial Hospital (KVMH), Samuel Mahelona Memorial Hospital (SMMH) and The Kaua’i Region Clinics, including The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Clinic at Līhu’e, and The Clinic at Kapa’a, all of which are part of a public benefit corporation of the State of Hawai’i.
 
The In-service Education department develops and initiates orientation programs for new personnel, coordinates, develops, and implements educational programs for on-the-job training and continuing education for all hospital personnel.
 
The Registered Professional Nurse (RPN) IV (Maternity Education Coordinator) is responsible for coordinating patient care and patient / staff educational activities related to childbirth.  This includes consultation with inpatient and outpatient clients and health care professionals in the hospital and community at large.  This position is responsible for organizing and providing prenatal education on a regular basis; providing inpatient and outpatient lactation support; serving as the Centering Coordinator to provide a new prenatal care program to enhance our pre-existing prenatal care in an effort to attract new patients; and providing hospital and clinic staff education to foster the delivery of quality obstetrical care; as well as any other duties as assigned. This position may be required to travel to and from the different facilities within HHSC Kaua’i Region. The RPN IV (Maternity Education Coordinator) reports to the RPN V (In-Service Education Nurse Manager), position no. 20862, or its designee with a dotted line reporting to the Clinic Obstetrical and Pediatric providers of HHSC Kaua’i Region and the inpatient RPN V (OB Nurse Manager), position no.56149, or its designee.
 
BENEFITS: 
  • 13 paid holidays each year (14 during election years)
  • 21 paid vacation days per year
  • 21 paid sick days per year
  • Medical, dental, vision, and prescription plans
  • Retirement and Deferred Compensation plans
  • Loan Repayment & Scholarship Programs

MINIMUM QUALIFICATION REQUIREMENTS

To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience may not be gained concurrently. In addition, qualifying work experiences are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Education: Graduation from an accredited school of nursing.

Licensure:

  • License to practice as a registered professional nurse in the State of Hawai’i.
  • Possession of a valid motor vehicle operator’s license (Type #3) preferred.

Certifications: 

  • Possession of current certifications in Basic Life Support (BLS) in Health Care Provider (adult, child and infant) issued by the American Heart Association (AHA) and by the International Board of Lactation Consultant Examiners (IBLCE) at appointment of hire; 
  • Certifications in Neonatal Resuscitation Program (NRP) and the S.T.A.B.L.E. (Sugar, Temperature, Airway, Blood Pressure, Lab Work, and Emotional Support) Program are required to be obtained within one (3) months of employment; 
  • Required to possess Prepared Childbirth Educator certification within one (1) year of hire.

Experience: Minimum of one and one-half (1-1/2) years of professional nursing experience.

Select Certification: Minimum of one-half (1/2) year of clinical experience in maternal / child nursing.

Supervisory Aptitude: Applicants must have experience in the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects; by serving as a group or team leader; previous work experience in a position that demonstrates or performs supervisory functions or in similar work in which opportunities for demonstrating supervisory or administrative capabilities exist; by completion of training courses in supervision accompanied by application of supervisory skills in work assignments; or by favorable appraisals by a supervisor indicating the possession of supervisory potential.

DESIRED SKILLS & ABILITIES

Knowledge of: nursing theory and practice; nursing techniques and procedures; nursing literature and current trends and development in nursing; biological, physical, social and medicinal sciences as related to nursing theory and practice; nursing techniques and procedures; JCAHO requirements, and those of other federal, state, or private regulatory/review organizations with which the hospital interacts. Ability to plan and schedule the work of others and utilize the principles and practices of supervision. The ability to apply nursing theory and practice in planning and giving nursing care; recognize, interpret and evaluate symptoms of patient’s condition; and take appropriate action; proficiency of labor and delivery, antepartum, and postpartum care, including fetal monitoring; communicating effectively, both verbal and written, interpersonal skills. 

Ability to: apply nursing theory and practice in planning and giving nursing care; recognize, interpret and evaluate symptoms of patient’s condition; and take appropriate action; initiate and maintain working relationships with members of the medical staff, administration, nursing and other departments and agencies affiliated with the hospital; work independently; influence others; attend events and meetings outside of normal work hours; travel to and from different facilities within the region based on operational needs.

HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

Working Conditions

  • May be exposed to infections and contagious diseases.
  • Regularly exposed to the risk of blood borne diseases.
  • Subject to hazards of flammable, explosive gases.
  • Occasional exposure to unpleasant patient or unit elements.
  • Contact with patients under a wide variety of circumstances.
  • Exposed to unpleasant elements (accidents, illness, injury, and death).
  • Subject to varying and unpredictable situations.
  • Handles emergency or crisis situations.
  • Subject to many interruptions.
  • Occasionally subjected to irregular hours.
  • Requires judgment/action, which could result in the death of a patient.
  • Handles absentee replacement on short notice.
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EXTERNAL MARKETING & COMMUNICATIONS MANAGER #109878 (KAUAI-KR443)

JOB DESCRIPTION
 
DATE POSTED: January 01, 2024
 
POSITION TITLE: EXTERNAL MARKETING & COMMUNICATIONS MANAGER
 
JOB STATUS:  Exempt | Full-Time WITH Benefits (1.0 FTE)
 
SALARY: Negotiable | BU00
 
LOCATION: This position is located in the Hospital Administration Department of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, which consists of Kaua’i Veterans Memorial Hospital (KVMH), Samuel Mahelona Memorial Hospital (SMMH) and The Kaua’i Region Clinics, including The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Clinic at Līhu’e, and The Clinic at Kapa’a, all of which are part of a public benefit corporation of the State of Hawai’i.
 
The Hospital Administration Department manage the daily operations of the hospital to carry out the hospital’s objective of caring for the sick and injured, furthering scientific knowledge, promoting community health, and representing the hospital in the community.
 
The External Marketing and Communications Manager is primarily responsible for developing and executing branding strategies for the organization targeting the community and business stakeholders. Brand promotion strategies, logo development, creative artworks, graphic design concepts, and other tactics will be utilized to establish the HHSC Kaua’i Region as a recognized and relevant healthcare providers for Kaua’i County. This position reports to the Regional Chief Executive Officer (RCEO), position no. 109678, or its designee.
 
BENEFITS: 
  • 13 paid holidays each year (14 during election years)
  • 21 paid vacation days per year
  • 21 paid sick days per year
  • Medical, dental, vision, and prescription plans
  • Retirement and Deferred Compensation plans
  • Loan Repayment & Scholarship Programs

MINIMUM QUALIFICATION REQUIREMENTS

To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience may not be gained concurrently. In addition, qualifying work experiences are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Education: Graduation from an accredited college or university in community relations, communications, English, journalism or related field; or an equivalent combination of education and experience.

Licensure: Current, valid State of Hawaii driver’s license type 3 preferred.

Certifications: None required. 

Experience:

  • Minimum of two (2) to five (5) years of work experience handling corporate communications, original writing and editing, and some public relations; and direct work experience in a marketing management capacity.
  • Must possess excellent understanding and familiarity with brand building and brand management. Demonstrate proficiency in internet marketing techniques, technologies, and solutions.
  • Minimum two (2) years of experience in public/community relations or related field is preferred.

DESIRED SKILLS & ABILITIES

  • A well-grounded understanding of the unique issues related to hospital business in Hawai’i.
  • Demonstrated ability to think strategically and creatively about the role of branding in achieving the Region’s wide-ranging goals and needs.
  • High-level written and verbal communication skills to express the image, mission, vision, values and objectives of the hospitals in the Region.
  • Breadth of working knowledge and experience in publishing with print and web media.
  • Knowledge of printing procedures and requirements preferred.
  • Ability to manage and co-ordinate the end-to-end development process while meeting deadlines and budget requirements.
  • Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines.
  • Strong presentation, written and verbal communication skills.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • The ability to create and sustain productive relationships with local media and community organizations.
  • Highly collaborative management style with the ability and inclination to regularly initiate and facilitate communications between the Regional and the internal teams.
  • Integrity, vision, energy and creativity.
  • Maintains effective working relationships with members of the media, community groups, and key individuals in the public and private sector.
  • Ability to attend and conduct presentations.

HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

Working Conditions

  • Manual dexterity required to use desktop computer and peripherals.
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*MEDICAL ASSISTANT – FULL PERFORMANCE (REGIONAL) (KAUAI-KR321) ***ACTIVE RECRUITMENT***

***IMMEDIATE VACANCIES – ACTIVE RECRUITMENT UNTIL NEEDS ARE MET***
 
JOB DESCRIPTION
 
DATE POSTED: May 22, 2024 ***Updated on October 29, 2024***
 
POSITION TITLE: MEDICAL ASSISTANT – FULL PERFORMANCE (REGIONAL)
 
JOB STATUS:  Permanent | Full-Time (1.0 FTE)
 
SALARY: $4,747 per month at 1.0 FTE | HE07 | BU10
 
LOCATION: This is a regional position that is located in the Kaua’i Region Clinics of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, a public benefit corporation of the State of Hawai’i. HHSC Kaua’i Region consists of Kaua’i Veterans Memorial Hospital (KVMH) and Samuel Mahelona Memorial Hospital (SMMH), both critical access hospitals; The Kaua’i Region Clinics; and its affiliates.

Spanning several distinct locations, the Kaua’i Region Clinics network encompasses The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Urgent Care at Po’ipū, The Clinic at Līhu’e, and The Clinic at Kapa’a. This extensive system offers the community an array of primary and specialized healthcare services, ranging from Family Practice to Outpatient Surgery, and includes disciplines such as Obstetrics and Gynecology, Pediatrics, Urology, Gastroenterology, Podiatry, and Internal Medicine.

The full performing Medical Assistant assists the clinical licensed staff by performing a variety of tasks to ensure that necessary nursing care and related technical work are provided and any other duties assigned. This position requires travel regularly to other facilities within the Kaua’i region clinics based on operational needs. These positions directly report to the Registered Professional Nurse V (Clinic Nurse Manager), position number 57326, or its designee.
 

AVAILABLE POSITIONS: 

  • #59587 – posted on 10/29/2024
  • #60262 – posted on 12/26/2023

MINIMUM QUALIFICATION REQUIREMENTS

To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience may not be gained concurrently. In addition, qualifying work experiences are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Experience and Essential Knowledge and Abilities:

  • One (1) year of work experience which involved independently observing and reporting a variety of physical and/or mental symptoms and conditions and implementing care and/or treatment procedures for a case load of patients. Such experience must have demonstrated knowledge of basic clinical skills (i.e., taking vital signs, measuring output, recognition of abnormal signs and symptoms, etc.); first aid; patients’ rights; universal precautions; infection control; body mechanics’; basic medical terminology; and the ability to read, write, speak and understand simple sentences in English; follow oral and written instructions precisely; and assist in providing paraprofessional nursing care to patient receiving care on an outpatient basis.
  • One (1) year of progressively responsible work experience as a Medical Assistant in an Outpatient Clinic or similar health institution setting assisting professional licensed clinical staff in the provision of care to outpatient patients. Such experience must have demonstrated knowledge of emergency medical practices, techniques and procedures; functional anatomy and human physiology.

Certifications:

  • Medical Assistant Certification (CCMA) from the National Healthcare Association (NHA); Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA); Registered Medical Assistant (RMA) from the American Medical Technologists (AMT); or National Certified Medical Assistant (NCMA) from the National Center for Competency Testing (NCCT) must be obtained at the time of appointment; AND
  • Current, valid Basic Life Support (BLS) certification for Healthcare Workers issued by the American Heart Association (AHA).

Desirable Qualifications: Ability to handle emergencies calmly; ability to communicate and work effectively with distraught or agitated individuals.

HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

COMPANY DESCRIPTION

Join our dynamic team at HHSC Kaua’i Region, where we are proud to offer a comprehensive range of healthcare services at our critical access hospitals – KVMH and SMMH. From full-service emergency departments to specialized surgeries, family and internal medicine, intensive care, obstetrics and gynecology, behavioral health, pediatrics, and a range of ancillary services, and more, we are dedicated to providing quality, compassionate care to our community. With locations across Kaua’i, including outpatient clinics and urgent care facilities, we strive to make healthcare accessible to all. As part of the Hawai’i Health Systems Corporation, we uphold values of excellence, transparency, accountability, integrity, and teamwork. Join us as we work together to deliver exceptional care and make a positive impact in the lives of those we serve.

BENEFITS

Join our ‘ohana and experience a comprehensive benefits package that goes beyond just compensation. Our organization is dedicated to nurturing the well-being of our colleagues and the community we serve. For eligible employees, we offer a selection of health plans, including medical, prescription, dental, and vision coverage. Secure your future with automatic enrollment to our Employees’ Retirement System plan, and take advantage of the IRC 457 deferred compensation plan for additional financial peace of mind. We understand life’s uncertainties, which is why we provide fully paid term life insurance, workman’s compensation, and temporary disability insurance. Opt for the Island Flex – Flexible Spending Accounts to manage healthcare and dependent care expenses efficiently. Our Employee Assistance Program is designed to support you and your family through any of life’s challenges. Enjoy time off with thirteen (13) days (104 hours) paid holidays, extending to fourteen (14) days (112 hours) during election years, and a generous allotment of twenty-one (21) paid vacation and sick days, or 168 hours, annually. We also support your continued growth and furthering your education through our Student Loan Repayment & Scholarship Programs. Discover more about how we care for our team at our benefits page.

*NOTE: The compensation for paid holidays, vacation time and sick leave is based on a full-time equivalent (FTE) status for 8-hour workdays. If an employee’s FTE status is less than 1.0, the accrual of these benefits will be adjusted accordingly. 

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INFORMATION TECHNOLOGY SPECIALIST I-IV (SYSTEMS/NETWORK ANALYST) (KAUAI-KR441)

JOB DESCRIPTION

DATE POSTED: December 19, 2023 ***Updated on September 25, 2024***

POSITION TITLE: INFORMATION TECHNOLOGY SPECIALIST I-IV (SYSTEMS/NETWORK ANALYST)

STATUS:  Permanent | Full-time (1.0 FTE)

SALARIES: 

  • IT Specialist I – $4,155 | SR16 | BU13
  • IT Specialist II – $4,495 | SR18 | BU13
  • IT Specialist III – $4,858 | SR20 | BU13
  • IT Specialist IV – $5,258 | SR 22 | BU13

LOCATION: This position is regional and is located in the Data Processing department of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, a public benefit corporation of the State of Hawai’i. HHSC Kaua’i Region consists of Kaua’i Veterans Memorial Hospital (KVMH) and Samuel Mahelona Memorial Hospital (SMMH), both critical access hospitals; The Kaua’i Region Clinics; and its affiliates.

The Data Processing department is responsible for the overall evaluation, planning, analysis, development, improvement, and support of the Kaua’i Region’s information technology systems and tools.

JOB FUNCTIONS: We are actively searching for a dynamic and enthusiastic individual who thrives in a fast-paced environment and enjoys solving challenges to join our ‘ohana as our Information Technology (IT) Specialist (Systems/Network Analyst). 

As the IT Specialist, you will serve as a Systems/Networks Analyst and as the liaison between the Data Processing / IT department and the users of the automated systems of the Kaua’i Region facilities. This position is responsible for implementing and maintaining computer networks, servers, workstations, and software to support effective use of process and data for Kaua’i Region facilities. This position works in coordination with Kaua’i Region analysts, HHSC helpdesk and analysts, and at times analysts from other HHSC regions in testing network systems, hard wares, and/or system applications,. All duties and responsibilities will be mutually allocated between each Kaua’i Region facility, based upon their respective needs and criteria. This position requires travel to all facilities within the Kaua’i Region. May be subject to long and irregular hours, with evening, night, weekend, and holiday coverage as required. This position provides leave coverage for other members of the data processing team within the region.

This position reports administratively to the IT Systems Manager I, position no. 57592 or its designee.

MINIMUM QUALIFICATIONS REQUIREMENTS

To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Education:  Graduation with a bachelor’s degree from an accredited (4) year college or university.  Major coursework in Information Systems, Computer Science, or a closely related field.

Licensure: Current, valid type# 3 driver’s license preferred.

Certification: None required.

Specialized Experience: Progressively responsible work experience in information technology which involved systems analysis, design, programming, security and access management, database design, management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work must have demonstrated
knowledge and understanding of information technology principles, methods, techniques, and practices; computer hardware, software, and peripheral equipment; and personal computer, server, mini, and/or mainframe operating systems:

CLASS TITLE REQUIRED YEARS OF SPECIALIZED EXPERIENCE
Information Technology Specialist I 0
Information Technology Specialist II 1/2
Information Technology Specialist III 1-1/2
Information Technology Specialist IV 2-1/2*

*For the IT Specialist IV and higher levels, at least one year of the required specialized experience must have been at the fully competent level comparable to the IT Specialist III level. 

Preferred Experience: Experience in a healthcare systems and setting preferred.

DESIRED SKILLS

Experience preferred – 2 years specialized experience in hospital computer systems, which involves defining users’ and business requirements, analysis and design of network/hardware solutions, evaluation and implementation of systems and networks with preferably at least 1 year in a healthcare or healthcare support facility.

Experience preferred includes experience and basic knowledge in the following environment and systems:

  • Experience in LAN and WAN environment with Microsoft Server and other network related tools for systems and network administration are utilized.
  • Experience in a LAN/WAN environment where coordination with corporate office and other regional offices is required.
  • High level of competency with the installation of wiring, network equipment, servers, workstations, MS Office applications and working knowledge of PC business applications and database programs.
  • Experience in Cisco WAPs, WAP Controllers and ISE Server.

Experience preferred includes experience and basic knowledge in the following:

  • Network security applications and tools.
  • Operating systems
  • General MS Office Professional Application software – Word, Excel, PowerPoint, Access, Outlook.
  • General support applications – MS Project. VISIO.
  • Other applications – Communications. Hospital specific applications.

Preferred hands-on experience in the following activities:

  • Systems/Networks assessment and development process – analysis, design, procure, test and install.
  • Systems/networks upgrades and maintenance – bandwidth assessments, implementation, test, cutover, and evaluation.
  • Experience and a high level of competency in PCs including hardware configuration and installation.
  • Experience with telecommunications technologies such as video teleconferencing, web conferencing, handheld devices, and wireless environments.
  • Experience in business writing for creation of policies, procedures, training materials, operations manuals, technical documentation, newsletters, and other IT associated documents.
  • Experience training computer users of all levels of expertise.

Knowledge of: Basic mathematics; research methods and techniques; problem solving methods and techniques; report writing; IT principles, concepts and technical aspects of responsible IT specialty area; use of auxiliary and peripheral IT equipment; functions of various computer operating systems; i.e., computer network, desktop, and/or mainframe and their applications. Incumbents must also possess the ability to learn equipment installation work activities and to document programs, operating instructions and procedures; Principles, and methods to identify, analyze, specify, design and manage functional and infrastructure requirements; planning, organizing, prioritizing and evaluating programs/projects; principles, methods or tools for developing, scheduling, coordinating and managing projects and resources.

Ability to: Gather information from various sources; analyze and evaluate data logically; solve problems and draw logical conclusions; perform work thoroughly with attention to detail; communicate clearly and concisely both orally and in writing; prepare clear, complete and concise reports; and establish and maintain effective work relationships with others; understand, interpret and apply technical written materials, laws, rules, policies and procedures to specific issues; evaluate the effectiveness of, or identify the need for appropriate computer programs or information systems; make sound and objective decisions; conduct studies of work processes and make sound recommendations; identify, analyze and resolve errors and problems logically and systematically; take action with limited guidance in agreed to areas of responsibility in a calm and rational manner, particularly where the service delivery requirements must be maintained in a time sensitive situation; Advise others on pertinent technical and/or non-technical matters. Must also have the ability to plan efficient layouts, work flow procedures and processes and then integrate these into a complete data processing systems plan.

  • Analytical skills related to solving problems in time critical situations, particularly where relations must be maintained with potentially difficult systems users. 
  • Interpersonal skills at a level to function well in a wide range of administrative, management and patient care environments and maintain a strong image of professional discipline.

WORKING CONDITIONS/HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

Working Conditions

  • Work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.
  • Pack/unpack and install/move computer equipment including but not limited to monitors, processor boxes, printers, uninterruptible power supplies, scanners, etc. 
  • Installation and troubleshooting of systems includes reaching, bending, squatting, carrying, and accessing difficult spaces such as under desks, in closets/ceilings, and in/behind cabinets and other storage facilities.
  • May be exposed to infections and contagious diseases. 
  • Able to work in a stressful environment.
  • Handling multiple tasks and various people.
  • Subject to long hours and irregular schedules.
  • May be required to work shifts, weekends, and holidays.
  • Provides leave coverage for other members of the data processing team in the region and evening and night coverage as required.

COMPANY DESCRIPTION

Join our dynamic team at HHSC Kaua’i Region, where we are proud to offer a comprehensive range of healthcare services at our critical access hospitals – KVMH and SMMH. From full-service emergency departments to specialized surgeries, family and internal medicine, intensive care, obstetrics and gynecology, behavioral health, pediatrics, and a range of ancillary services, and more, we are dedicated to providing quality, compassionate care to our community. With locations across Kaua’i, including outpatient clinics and urgent care facilities, we strive to make healthcare accessible to all. As part of the Hawai’i Health Systems Corporation, we uphold values of excellence, transparency, accountability, integrity, and teamwork. Join us as we work together to deliver exceptional care and make a positive impact in the lives of those we serve.

BENEFITS

Join our ‘ohana and experience a comprehensive benefits package that goes beyond just compensation. Our organization is dedicated to nurturing the well-being of our colleagues and the community we serve. For eligible employes, we offer a selection of health plans, including medical, prescription, dental, and vision coverage. Secure your future with automatic enrollment to our Employees’ Retirement System plan, and take advantage of the IRC 457 deferred compensation plan for additional financial peace of mind. We understand life’s uncertainties, which is why we provide fully paid term life insurance, workman’s compensation, and temporary disability insurance. Our Employee Assistance Program is designed to support you and your family through any of life’s challenges. Enjoy time off with thirteen (13) days (104 hours) paid holidays, extending to fourteen (14) days (112 hours) during election years, and a generous allotment of twenty-one (21) paid vacation and sick days, or 168 hours, annually. We also support your continued growth and furthering your education through our Student Loan Repayment & Scholarship Programs. Discover more about how we care for our team at our benefits page.

*NOTE: The compensation for paid holidays, vacation time and sick leave is based on a full-time equivalent (FTE) status for 8-hour workdays. If an employee’s FTE status is less than 1.0, the accrual of these benefits will be adjusted accordingly. 

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INFORMATION TECHNOLOGY SPECIALIST I-III (SYSTEMS/NETWORK ANALYST) #56572 (KAUAI-KR440)

JOB DESCRIPTION

DATE POSTED: December 19, 2023 ***Updated on December 27, 2023***

POSITION TITLE: INFORMATION TECHNOLOGY SPECIALIST I I– III (SYSTEMS/NETWORK ANALYST)

STATUS:  Permanent | Full-time (1.0 FTE)

SALARIES: 

  • IT Specialist I – $4,011 per month | SR16 | BU13
  • IT Specialist II – $4,339 per month | SR18 | BU13
  • IT Specialist III – $4,690 per month | SR20 | BU13

LOCATION: This position is regional and is located in the Data Processing department of Samuel Mahelona Memorial Hospital (SMMH), Kaua’i Veterans Memorial Hospital (KVMH), and The Kaua’i Region Clinics, which consist of The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, Urgent Care at Po’ipū, The Clinic at Līhu’e, and The Clinic at Kapa’a is all part of the Kaua’i Region, Hawai’i Health Systems Corporation (HHSC), a public benefit corporation of the State of Hawai’i.

The Data Processing department is responsible for the overall evaluation, planning, analysis, development, improvement, and support of the Kaua’i Region’s information technology systems and tools.

JOB FUNCTIONS: The Information Technology (IT) Specialist (Systems/Network Analyst Specialist) is responsible for implementing and maintaining computer networks, servers, workstations, and software to support effective use of process and data for Kaua’i Region facilities.  This position works in coordination with corporate information technology staff operating and managing the servers and network technology tools in other HHSC regions/locations (East Hawai’i, West Hawai’i, O’ahu). All duties and responsibilities will be mutually allocated between each Kaua’i Region facility, based upon their respective needs and criteria. The position may be required to work shifts, weekends, holidays, irregular hours, and long hours.  It requires travel to each facility, and clinic, and provides leave coverage for other members of the data processing team in the region. This position reports administratively to the IT Systems Manager I, position no. 57592 or its designee.

BENEFITS: 

  • 13 paid holidays each year (14 during election years)
  • 21 paid vacation days per year
  • 21 paid sick days per year
  • Medical, dental, vision, and prescription plans
  • Retirement and Deferred Compensation plans
  • Loan Repayment & Scholarship Programs

MINIMUM QUALIFICATIONS REQUIREMENTS

To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Education:  Graduation with a bachelor’s degree from an accredited (4) year college or university.  Major coursework in Information Systems, Computer Science, or a closely related field.

Licensure: Current, valid type# 3 driver’s license preferred.

Certification: None required.

Specialized Experience: Progressively responsible work experience in information technology which involved systems analysis, design, programming, security and access management, database design, management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques, and practices; computer hardware, software, and peripheral equipment; and personal computer, server, mini, and/or mainframe operating systems:

CLASS TITLE REQUIRED YEARS OF SPECIALIZED EXPERIENCE
Information Technology Specialist I 0
Information Technology Specialist II 1/2
Information Technology Specialist II 1-1/2

Preferred Experience:

Experience in a health care systems and setting preferred.

Two (2) years specialized experience in hospital computer systems, which involves defining users’ and business requirements, analysis and design of network/hardware solutions, evaluation and implementation of systems and networks with preferably at least one (1) year in a healthcare or healthcare support facility; 

Experience preferred includes experience and basic knowledge in the following environment and systems:

  • LAN and WAN environment with Server 2003/2008, Exchange, and other network related tools for systems and network administration are utilized.
  • LAN/WAN environment where coordination with corporate office and other regional offices is required.
  • High level of competency with the installation of wiring, network equipment, servers, workstations, MS Office applications and working knowledge of PC business applications and database programs.
  • Cisco WAPs, WAP Controllers and ISE Server.
  • High level of competency in Server enclaves and services provided, Active Directory and Group Policy, Third-Party patching and Unattended Remote Control.

Experience preferred includes experience and basic knowledge in the following:

  • Network security applications and tools.
  • Operating systems
  • General MS Office Professional Application software – Word, Excel, PowerPoint, Access, Outlook.
  • General support applications – MS Project. VISIO.
  • Other applications – Communications. Hospital specific applications.

Preferred hands-on experience in the following activities:

  • Systems/Networks assessment and development process – analysis, design, procure, test and install.
  • Systems/networks upgrades and maintenance – bandwidth assessments, implementation, test, cutover, and evaluation.
  • Experience and a high level of competency in PCs including hardware configuration and installation.
  • Experience with telecommunications technologies such as video teleconferencing, web conferencing, handheld devices, and wireless environments.
  • Experience in business writing for creation of policies, procedures, training materials, operations manuals, technical documentation, newsletters, and other I.T. associated documents.
  • Experience training computer users of all levels of expertise.

DESIRED SKILLS & ABILITIES

Knowledge of: Basic mathematics; research methods and techniques; problem solving methods and techniques; report writing; IT principles, concepts and technical aspects of responsible IT specialty area; use of auxiliary and peripheral IT equipment; functions of various computer operating systems; i.e., computer network, desktop, and/or mainframe and their applications. Incumbents must also possess the ability to learn equipment installation work activities and to document programs, operating instructions and procedures.

Ability to: Gather information from various sources; analyze and evaluate data logically; solve problems and draw logical conclusions; perform work thoroughly with attention to detail; communicate clearly and concisely both orally and in writing; prepare clear, complete and concise reports; and establish and maintain effective work relationships with others; understand, interpret and apply technical written materials, laws, rules, policies and procedures to specific issues; evaluate the effectiveness of, or identify the need for appropriate computer programs or information systems; make sound and objective decisions; conduct studies of work processes and make sound recommendations; identify, analyze and resolve errors and problems logically and systematically; take action with limited guidance in agreed to areas of responsibility in a calm and rational manner, particularly where the service delivery requirements must be maintained in a time sensitive situation; 

  • Analytical skills related to solving problems in time critical situations, particularly where relations must be maintained with potentially difficult systems users. 
  • Interpersonal skills at a level to function well in a wide range of administrative, management and patient care environments and maintain a strong image of professional discipline.

WORKING CONDITIONS/HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

Working Conditions

  • Work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.
  • Pack/unpack and install/move computer equipment including but not limited to monitors, processor boxes, printers, uninterruptible power supplies, scanners, etc. 
  • Installation and troubleshooting of systems includes reaching, bending, squatting, carrying, and accessing difficult spaces such as under desks, in closets/ceilings, and in/behind cabinets and other storage facilities.
  • May be exposed to infections and contagious diseases. 
  • Able to work in a stressful environment.
  • Handling multiple tasks and various people.
  • Subject to long hours and irregular schedules.
  • May be required to work shifts, weekends, and holidays.
  • Provides leave coverage for other members of the data processing team in the region and evening and night coverage as required.

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CLERICAL SUPERVISOR IV #57323 (KAUAI-KR281)

JOB DESCRIPTION

DATE POSTED: December 15, 2023

POSITION TITLE: CLERICAL SUPERVISOR IV (REGIONAL)

STATUS: Permanent | Full-Time (1.0)

SALARY: $4,193 per month | SR16 | BU04

LOCATION: This position is located in the Kaua’i Region Clinics department of HHSC Kaua’i Region, which includes The Clinic of Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Clinic/Urgent Care of Po’ipū, and The Clinic at Kapa’a all of which are part of the Hawai’i Health System Corporation (HHSC), a public benefit corporation for the State of Hawai’i, along with Kaua’i Veterans Memorial Hospital (KVMH) and Samuel Mahelona Memorial Hospital (SMMH).

JOB FUNCTIONS: We are in search for a Clerical Supervisor IV to join our ‘ohana in leading and overseeing the daily operations of our Clinic Receptionist staff. As the Clerical Supervisor IV, you will be primarily responsible for supervising and coordinating the activities of the Kaua’i Region Clinics’ Clinic Receptionists; work with Information Systems (IS) to troubleshoot and resolve CPM software application system issues; participate in the planning and testing for system upgrades and enhancements and is the lead content expert for CPM applications; train all Front Office Super Users; facilitate Front Office Super User meetings; provide training to all front office staff for the CPM software application; and provide a presence at the clinics for workflow and clinical issues; is responsible for the CPM integration of registration and scheduling workflows; assist Administration on major projects such as patient portal, automated appointment reminder system, digital patient check-in, online scheduling, and operational dashboards/data analytics; and any other duties as assigned.

This position is supervised by the Regional Registration and Payer Reimbursement Manager, position no. 109803, or its designee.

BENEFITS: 

  • 13 paid holidays each year (14 during election years)
  • 21 paid vacation days per year
  • 21 paid sick days per year
  • Medical, dental, vision, and prescription plans
  • Retirement and Deferred Compensation plans
  • Loan Repayment & Scholarship Programs

MINIMUM QUALIFICATIONS & REQUIREMENTS

To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Education: High School diploma preferred. College degree in Business Office Technology or Computer Science desired.

Licensure: Valid State of Hawai’i driver’s license is preferred. 

Certifications: None required. 

General Experience: Four and one-half (4 ½) years experience of responsible typing, stenographic, substantive clerical work, or any combination of these experiences which duties demonstrated knowledge of English grammar, spelling, arithmetic, common office appliances and equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly, observe differences in copy and proofread words and numbers quickly and accurately, and operate various kinds of office equipment. Medical billing, claims, coding software support, Project Management, ICD-10, meaningful use and knowledge of value-based purchasing reimbursement, or Cerner CPM experience desired. At least one (1) year experience troubleshooting healthcare billing system issues, assisting with and testing system upgrades and providing general subject matter expertise to leverage a CPM system.

Supervisory Experience:  Must possess at least one (1) year of supervisory experience which demonstrated the applicant’s knowledge of and ability to apply the principles, practices, techniques and methods of supervision including: (1) planning, organizing and directing the work of others; (2) assigning and reviewing work; (3) advising others on difficult work problems; (4) timing and scheduling work; and (5) training and developing employees.

Select Certification: Applicants must possess a minimum of four (4) years of professional work experience in a clinical setting within the past five (5) years.

DESIRED SKILLS & ABILITIES

Knowledge of: Principles and practices of supervision, including work organization and control; office practices and procedures; Business English; spelling; arithmetic; revenue cycle and medical billing processes; basic proficiency with Microsoft Office.

Ability to: develop, design, and deliver training to end users; including the creation of training documentation and quick reference guides; excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service; excellent organizational skills with the ability to multitask and handle multiple priorities/tasks simultaneously in a fast-paced environment; Plan, lay out, assign, coordinate, direct and review the work of others; understand program operations and details, and relate clerical operations to other program functions; interpret and apply rules, regulations, policies and procedures governing operations; deal tactfully with the public and others; effectively handle emergency and workload problems; prepare various reports and correspondence; supervise two or more groups of clerical workers through a subordinate level of supervision; for some positions, type accurately at an acceptable rate of speed, or accurately type and take and transcribe shorthand dictation at acceptable rates of speed; for some positions, operate and maintain various office appliances and equipment, and/or operate an automobile.

HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

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INSTITUTION FACILTIES SUPERINTENDENT II #60260 (KAUAI-KR439)

JOB DESCRIPTION
 
DATE POSTED: December 15, 2023
 
POSITION TITLE: INSTITUTION FACILTIES SUPERINTENDENT II
 
JOB STATUS:  Permanent | Full-Time (1.0 FTE)
 
SALARY: $5,735 per month | SR24 | BU04
 
LOCATION: This position is located in the Maintenance department of Samuel Mahelona Memorial Hospital (SMMH). Kaua’i Veterans Memorial Hospital (KVMH), SMMH, and the Kaua’i Region Clinics, which consist of The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Clinic/Urgent Care at Po’ipū, and The Clinic at Kapa’a, are all part of the Kaua’i Region, Hawai’i Health Systems Corporation, a public benefit corporation of the State of Hawai’i.
 
The Maintenance Department provides technical expertise for the design, planning and construction aspects of building, remodeling, or renovation of the physical plant and equipment to meet the needs of the facility; maintains the buildings and equipment of the facility; repairs or replaces parts of equipment; maintains electrical service; ensures other utilities of the facility are functioning properly; maintains grounds and landscaping; operates and maintains boilers; conducts fire inspection; maintains the facility in a clean, sanitary and attractive condition; as well as provides security services, which ensure a secure environment within and outside the region hospital and facilities for all patients, employees, visitors and physical property.
 
We are currently seeking for a highly motivated, organized, and detail-oriented individual to join our growing ‘ohana as our Institution Facilities Superintendent II! As the Institution Facilities Superintendent II, you will be responsible for planning, organizing, and directing the building, equipment, grounds maintenance operations and environmental services for the Kaua’i Region under the direction of the Regional Director of Facilities.  Duties will also include Capital Improvement projects; meeting the Joint Commission (TJC), Occupational Safety and Health Administration (OSHA), National Fire Protection Agency (NFPA), National Electrician Codes (NEC), and other governing agency requirements/standards; and performs other duties as assigned. This position may be required to travel to and from the different facilities within Kaua’i Region based on operational needs. This position reports to the Regional Director of Facilities, position number 109570, or its designee.
 
BENEFITS: 
  • 13 paid holidays each year (14 during election years)
  • 21 paid vacation days per year
  • 21 paid sick days per year
  • Medical, dental, vision, and prescription plans
  • Retirement and Deferred Compensation plans
  • Loan Repayment & Scholarship Programs

MINIMUM QUALIFICATION REQUIREMENTS

To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience may not be gained concurrently. In addition, qualifying work experiences are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Education: High school diploma or equivalent preferred. 

Licensure: Possession of a valid motor vehicle operator’s license (Type #3) preferred.

Certification: Possession of Facilities Engineering Certification required. AC & Refrigeration Certificate highly recommended.

Experience:

Maintenance/Construction Experience: Four (4) years general building construction and/or maintenance work experience which included in substantial measures responsibility for planning and directing operations; timing and scheduling work; maintaining specified standards as to the quality of materials used and work performed; interpreting plans, drawings and specifications; property control; and effecting proper observance of safety measures appropriate to construction or maintenance projects.

The experience must have demonstrated 1) knowledge of practices, methods, techniques, materials, costs, equipment and tools used on construction and maintenance projects; and 2) ability to either manage and direct the execution of such projects, or monitor and ensure work performed by contractors is performed in accordance with project specifications; and 3) ability to read, comprehend and apply written directions.

Specialized Experience: Must possess at least one (1) year of maintenance/construction experience as described above gained in an institutional, public works, plant maintenance or other related program. In addition, experience must have demonstrated knowledge of effective inspection and maintenance methods, techniques and principles of utility systems; i.e. power, sewage disposal, refrigeration, laundry, etc.

Must demonstrate possession of administrative aptitude.  This requirement will be considered to be met when there is strong affirmative evidence of the necessary administrative abilities.  Such evidence may be in the form of success in regular or special assignments or projects which involve administrative problems, e.g., planning, organizing and directing a program providing administrative advice and assistance; interest in management demonstrated by the performance of work assignments in a manner which clearly indicates awareness of managerial problems and the ability to solve them; completion of educational or training courses in management accompanied by the application of principles, which were learned, to work assignments; management’s observation and favorable evaluation of the applicant’s leadership and managerial capabilities; success in trial assignments to managerial and/or administrative tasks.

Selective Certification: Of the one (1) year specialized experience, one (1) year must have been in a health care setting.

DESIRED SKILLS & ABILITIES

Knowledge of: principles of planning and organization as applied to a construction and maintenance program; practices, tools, equipment, materials and processes used in the construction and maintenance of buildings, equipment, grounds and utility systems; safety and fire prevention practices; supply and inventory recordkeeping practices; principles and practices of supervision.

Ability to: plan, organize and direct the work and activities of various employees in carrying out the physical plant operations; plan and direct a preventive maintenance program, check the physical plant and construction and maintenance projects in progress and recognize hazards, defects, inefficiencies and violations of policies and regulations; read and interpret construction plans and specifications; detect the malfunctioning of equipment; prepare reports and correspondence; make cost estimates; plan, layout and oversee the work of subordinates; give clear and concise oral and written instructions; work well with others; conduct staff meetings.

HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

  • Potential exposure to hazards from electrical/mechanical/power equipment.
  • This position may to assigned to report to any facility in the Kaua’i Region.

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WARMLINE PATIENT NAVIGATOR (KAUAI -KR438)

JOB DESCRIPTION

DATE POSTED: June 25, 2024

POSITION TITLE: WARMLINE PATIENT NAVIGATOR

STATUS:  Temporary | Full-Time WITH Benefits (1.0 FTE)

SALARY: $25 per hour ($52,000 per year)

LOCATION: This position is located in the Kaua’i Region Recovery Services (KRRS) department of Kaua’i Region Healthcare Enterprises, a 501c3 tax-exempt organization of which the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region is its sole member. HHSC Kaua’i Region includes Kaua’i Veterans Memorial Hospital (KVMH), SMMH, and the Kaua’i Region Clinics, which consists of The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, The Urgent Care at Po’ipū, The Clinic at Līhu’e, and The Clinic at Kapa’a.

The KRRS department provides nursing, social work, and ancillary health services to involuntary and voluntary patients with mental health and/or substance abuse disorders (SUD). 

JOB FUNCTIONS: We are actively seeking for a highly motivated and compassionate individual to join our growing ‘ohana as our Warmline Patient Navigator. In this role, you will be responsible for being the primary point of contact for clients, providing field-based case management services for the outpatient behavioral health patients. The incumbent will be responsible to build strong relationships with clients in order to help clients stay engaged in medical care and adhere to their medications, committed to removing the client’s barriers to care by identifying critical resources for clients, helping them navigate through health care services and systems, and promoting client health. In addition, the Warmline Patient Navigator works closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes. This position may be required to work evenings, weekends, and holidays and may be assigned to float to and from locations within Kaua’i Region based on operational needs. The Warmline Patient Navigator will report directly to the Director of Behavioral Health Therapy, or its designee.

BENEFITS: 

  • 10 paid holidays each calendar year;
  • Paid, medical, dental, vision, and prescription plans;
  • Retirement and Group Life Insurance plans;
  • Personal Time Off (PTO), Employee Assistance Program (EAP), Flex Spending Account (FSA), etc.
  • Loan Repayment & Scholarship Programs

MINIMUM QUALIFICATION REQUIREMENTS

To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. All applicants are required to provide evidence of education, licenses, and certifications. 

  • Minimum high school degree or some college education.
  • Commitment to the mission of care coordination.
  • Passionate, trustworthy, and empathetic when working with clients.
  • Ability to build relationships with different types of people, including clients, organization members, and health care providers.
  • Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members.
  • Organized with confidential client material and appointment tracking.
  • Flexible and adaptable in response to changing client and health care providers’ needs.
  • Strong understanding of cultural competency with the target population.
  • Computer literacy desirable.

HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

  • Physical demands associated with office work.
  • Extensive local travel.
  • Some evening and weekend work required.

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REGIONAL REGISTRATION & PAYER REIMBURSEMENT MANAGER #109803 (KAUAI -KR369)

JOB DESCRIPTION

DATE POSTED: December 20, 2023 **Updated on December 27, 2023***

POSITION TITLE: REGIONAL REGISTRATION & PAYER REIMBURSEMENT MANAGER

JOB STATUS: Exempt | Full-Time WITH Benefits (1.0 FTE)

SALARY: Negotiable

JOB LOCATION: This regional position is located in the Patient Financial Services (PFS) department of Kaua’i Veterans Memorial Hospital (KVMH), Samuel Mahelona Memorial Hospital (SMMH), and The Kaua’i Region Clinics, consisting of The Clinic at Waimea, The Clinic at Port Allen, The Clinic at Kalāheo, The Specialty Clinic at Kalāheo, Urgent Care at Po’ipū, The Clinic at Līhu’e, and the Clinic at Kapa’a, all of which are part of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, a public benefit corporation of the State of Hawai’i.

The Patient Registration and Reimbursement Services is a function within the PFS department that gathers and processes demographic and financial information to complete patient registration; collects data and inputs information into the hospital’s computer system; provides cashier services, PBX, and financial counseling; works with our corporate reimbursement department to negotiate payer contracts that will benefit our CAH reimbursement structure and identify payment trends to ensure proper reimbursement in accordance with executed contracts.

JOB FUNCTIONS: The Regional Registration and Payer Reimbursement Manager oversees the activities of a non-clinical team within Kaua’i Region consisting of Case Management and Utilization Review and directly manages Patient Access, Financial Counseling, and PBX; manages and develops specific activities to help support patients using various assistance and discount programs as we as developing the infrastructure required to implement centralized scheduling, pre-registration, and pre-authorization teams. This position represents HHSC Kaua’i Region as lead contract negotiator and subject matter expert during contract negotiations by displaying proficiency and distinction related to CAH reimbursement. Incumbent must understand and interpret Medicare, Medicaid, HMSA, and other third party payer contract terms and reimbursement methodology to ensure reimbursement are made in accordance with regulatory guidelines and/or contract terms; responsible for analysis of performance metrics to improve process performance. This position also maintains all levels of the Admission process in conjunction with The Joint Commission standards and HIPPA regulations; develops and maintains working relationships with physicians, nurses, and office staff, as well as other customers within and outside the facility, including any other duties as assigned. This position reports to the Regional Chief Financial Officer, position no. 109672, or its designee.

MINIMUM QUALIFICATION REQUIREMENTS

To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek. All applicants are required to provide evidence of all applicable education, licenses, and certifications. 

Education: Bachelor’s Degree from an accredited four (4) year college or university. Relevant substitutions allowed.

Licensure: Current, valid type# 3 driver’s license preferred.

Certification: None required.

Specialized Experience: Three (3) years of progressively responsible professional work experience which has demonstrated advanced knowledge of public and private health care programs including admissions and registration, billing, reimbursement, follow up and collection activities of a healthcare institution. This experience must have provided familiarity with, and knowledge of admission procedures; reimbursement procedures; interviewing patients and/or responsible persons to secure information; arranging for method of payment for costs not covered by insurance and general financial practices of healthcare providers.

Supervisory Experience: Two (2) years of current healthcare setting experience which demonstrated the applicant’s knowledge of and ability to apply the principles, practices, techniques and methods of supervision including: (1) planning, organizing and directing the work of others; (2) assigning and reviewing work; (3) advising others on difficult work problems; (4) timing and scheduling work; and (5) training and developing employees.

DESIRED SKILLS & ABILITIES

Knowledge of: principles and practices of supervision and management in the admission process; business office functions which include billing, follow up, collections, and account maintenance; a comprehensive knowledge of pertinent laws, polices, regulations and procedures regarding admissions, reimbursements, billing and collection procedures of third party and private insurance payers; Advanced Beneficiary Notices and Health Information Portability and Accountability Act (HIPAA) laws.

Ability to: plan, organize and direct the work and activities of staff; develop, implement, and modify as necessary, methods and procedures relating to admissions and registration and healthcare billing and collection and credit operations; understand data processing information systems used, develop policies and procedures; and establish and maintain effective working relationships with others; foster an environment that nurtures collaboration, teamwork, and mutual respect; evaluate processes and to recommend improvements as necessary; work with patients, physicians, and department staff; formalize orientation and training of staff on an on-going basis.

WORKING CONDITIONS/HEALTH & PHYSICAL REQUIREMENTS

Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation.

May be exposed to infections and contagious diseases. Mainly sedentary with occasional standing/walking. Generally lifting not more than 10lbs. and occasionally lifting and/or carrying such articles as ledgers, files, and small items. In addition, applicants must possess emotional and mental stability. High stress climate requiring the ability to conduct several projects simultaneously and maintains stability in department.

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